You Heard It First From

Rainbow Travel.

Airline Updates During Covid 19 Crisis.



Anticipating passenger demand for high-level cleanliness and safety protocols now and in the wake of the COVID-19 pandemic, Air Canada is launching Air Canada CleanCare+, which includes mandatory pre-flight passenger temperature checks.

Air Canada CleanCare+ also includes required health questionnaires, and seat assignment policies to allow for more personal space in Economy Class on all flights until June 30, 2020.























Air Canada Updates During Covid 19 Crisis.

Air Canada says Air Canada CleanCare+ will provide passengers will added peace of mind in a difficult time.

Through the Air Canada CleanCare+ program the airline says it will introduce the following measures by May 15:

  • Passengers travelling on Air Canada flights will be subject to an infra-red temperature check at all airports. The non-invasive procedure will complement the existing government-mandated health questionnaire currently completed by all traveller's to determine their fitness to fly.

  • Customers who are deemed unfit to travel will be rebooked at no cost but be required to obtain medical clearance prior to travel. Air Canada says it is now the first airline in the Americas to administer pre-flight temperature checks system-wide.

  • To promote more personal space in Economy Class aboard its aircraft, Air Canada will automatically block the sale of adjacent seats and cap the total number of seats sold for each flight. As a result, no customer in Economy Class will be required to sit immediately adjacent to another, unless they are required to do so to assist another customer with whom they are travelling. This policy will remain in effect until at least June 30, 2020.

  • Air Canada will begin distributing care kits containing hand sanitizers and other health items to all customers.

  • With the onset of COVID-19 the airline has strengthened its cabin grooming standards and will begin using electrostatic sprayers to ensure a deeper clean with hospital grade disinfectant.


Prior to Air Canada CleanCare+, Air Canada already had a number of measures in place in response to COVID-19. These will remain in effect and be included in the Air Canada CleanCare+ Program, including:

Requiring passengers to wear face coverings during their travel, including at check-in, during boarding and as directed while onboard its aircraft; PPE for employees; adapted check-in procedures; and temporary adjustments to on-board service.

Air Canada’s revised booking policies mean there is no change or cancellation fee for existing or new bookings. Passengers whose flights have been cancelled due to the impacts of COVID-19 can retain the unused amount of their ticket for up to 24 months.


Masks Mandatory For Air France-KLM Pax

Starting 11 MAY 20

Anna Kroupina, Open Jaw 04.05.20

Passengers flying with Air France and KLM will be required to wear a mask throughout their journey as of 11MAY, 2020.

AF-KLM says customers are responsible for providing their own face masks. They will be notified of this measure via all communication channels prior to their departure.

All AF-KLM crew members and agents in contact with customers are also required to wear face masks. 

Air France says additional measures implemented in response to the COVID-19 health crisis include: 

  • The installation of Plexiglas protection screens for staff at airports, where possible;

  • The implementation of physical distancing on board, where possible; 

  • The reinforcement of daily aircraft cleaning procedures, with the disinfection of all surfaces in contact with customers such as armrests, tables and screens;

  • Spraying the aircraft with an "approved" virucidal product effective for 10 days;

  • Adapting in-flight service to limit interaction between customers and crew members. On domestic flights and short flights in Europe, meal and beverage services have been suspended. On long-haul flights, cabin service is limited;

  • The air in the cabin is renewed every 3 minutes. The air recycling system on board Air France aircraft is equipped with "High Efficiency Particulate Air" or HEPA filters, which AF says are "identical" to those used in hospitals. "These filters extract more than 99.99% of the smallest viruses, including those no larger than 0.01 micrometres, thus ensuring that cabin air complies with quality standards. Coronavirus type viruses, ranging in size from 0.08 to 0.16 micrometres, are filtered through the HEPA filters." 

CATSA Announces Changes To Security Procedure At Airports.

Anna Kroupina, Open Jaw 04.05.20


In light of the evolving coronavirus situation, the Canadian Air Transport Security Authority (CATSA) has made several changes at airport security checkpoints.

Aiming to better ensure the safety of screening officers and travellers, CATSA instructs the following:


  • You can carry one bottle of hand sanitizer up to 355 ml in addition to the 100 ml bottles to be placed in the 1 L clear resealable bag;

  • At major airports, additional hand sanitizing units have been placed by the checkpoints to be used by the screening officers and the public;

  • We have increased the bin-cleaning frequency and are using strong anti-viral cleaning products for bins and other surfaces around the checkpoint;

  • Screening officers now wear gloves at all positions and masks when required to conduct close-contact screening;

  • Starting at the entrance to the checkpoint and throughout the screening process, we ask that you allow two metres between yourself and other passengers;

  • If you exhibit known COVID-19 symptoms such as a cough or difficulty breathing, you will be required to leave the checkpoint and return to the public area;

  • You are asked to hold on to your own electronic or printed document of entitlement (boarding pass, Nexus card) while it is scanned;

  • Screening officers now change explosive trace detection swabs after each use.


Face Masks Must Be Worn By All Pax Over 2 Year Old

In response to the Government of Canada's announcement that travellers in Canada are required to wear face coverings on flights as of 20APR, CATSA advises that all passengers must bring a mask and wear it over their mouth and nose before entering the screening checkpoint.

"You can use disposable or homemade facemasks, scarves, bandanas, or any type of material that covers your nose and mouth and is secured to your head. See the Public Health Agency of Canada’s guidelines on face coverings, including instructions on how to make your own," CATSA writes on its website. 

"If you cannot wear a face covering for medical or health reasons, please let the screening officer know before going through the checkpoint."

According to the Transport Canada's website, children under two years of age are not required to wear a face covering.

CATSA notes that wearing a face covering does not replace the need to practice proper coughing and sneezing etiquette and physical distancing of at least two metres.

Rainbow Travel Inc
339 West 2nd Ave (Olympic Village Location)
Vancouver, BC V5Y 0B4
Ph: (604) 872-2627
Fax: (604) 872-2670
Toll Free: 1877 922 4269 


  • Facebook Clean
  • Twitter Clean
  • White Blogger Icon


"Rainbow Travel- Small Enough To Care- Big  Enough to Make It Happen"

Rainbow Travel Inc

339 West 2nd Ave

Vancouver, B.C.

V5Y 0B4

Tel:                604-872-2627

Toll Free:     1-877-922-4269

Fax:               604-872-2670

We Are Proud Members of