Last summer when my sister announced that she had booked her flight to Manila with Rainbow Travel agency, I was not very enthusiastic. I told her I had wanted to arrange my daughter's and my flights through another agency (one that has several branches around the city).
Despite my reservations, I acquiesced to my sister's request to go to Rainbow Travel. (She said a Rainbow staff member named Thant had helped her and she was pleased with the service.) So I called Rainbow Travel and spoke to Mr Thant.
I am writing to you to tell you that I am so happy that my sister told me about you! I also want to thank you for the excellent way Mr. Thant looked after my travel needs. I was very impressed with the way he was patient in answering my questions.
He was generous with his time whenever I had occasion or need to call him to clarify details about my trip. He never sounded hurried or harried. He was generous with his expertise and offered me suggestions when I asked for them. Mr Thant always made me feel like a special client.
And the best part was when I had to call and email him when I was already in Manila and wanted to make new arrangements regarding my sister's flight before the new year. Mr. Thant gave me his usual impeccable service - helpful, generous and prompt.
So thank you, Mr. Thant! I am so glad you are there at Rainbow Travel. You can be sure to see me again!
Happy New Year to you!