June 11 – Transat is pleased to announce the resumption of its flights and tour operator activities as of July 23, 2020. It will offer a new flight schedule to 22 destinations in Europe, the South, the United States and Canada until the end of the summer season on October 31, 2020. The company will also offer South and Europe packages during this period and will gradually reopen travel agencies in its network starting June 15, 2020. In addition, Transat unveils its Traveller Care program, rolling out new health measures to ensure the safety of its customers and employees. Flights for summer 2020 Transat expects to resume its flights and tour operator activities as of July 23, provided that the travel restrictions applicable on that date allow it. From Montreal, Air Transat will gradually operate direct flights to: • Athens (Greece) • Bordeaux (France) • Lisbon (Portugal) • Lyon (France) • Nantes (France) • Marseille (France) • Paris (France) • Toulouse (France) Travellers from Toronto will benefit from direct flights to: • Athens (Greece) • Glasgow (Scotland) • London (England) • Manchester (England) • Porto (Portugal) • Rome (Italy) For travellers who wish to fly south, Air Transat will offer direct flights to Cayo Coco (Cuba), Cancun (Mexico), Fort Lauderdale (Florida) and Punta Cana (Dominican Republic) from both Montreal and Toronto, in addition to one direct flight a week to Port-au-Prince (Haiti) from Montreal. To open the door to even more destinations via connecting flights and to allow Canadians to explore more of their country, the airline will also offer domestic flights between Montreal, Toronto, Calgary and Vancouver. Depending on demand and the easing of regulatory restrictions, Air Transat may enhance its flight schedule for the months of September and October. Customers are strongly encouraged to familiarize themselves with the governmental guidelines and entry requirements of their destinations, as they vary from country to country. Flexibility offered to customers Fully aware that travel plans can change, Transat is implementing a policy offering more flexibility to travellers whose flights are scheduled to operate this summer. Customers who booked before March 4, 2020, can change their travel dates, destination or package at no charge up to seven days before departure. If they prefer to cancel their trips instead, they will be able to obtain a travel credit valid for 24 months. Customers who booked on or after March 4—the date Transat launched its “Book with peace of mind” policy—can make the same changes at no charge up to 24 hours before departure. If they prefer to cancel their trips instead, they will be able to obtain a travel credit valid for 12 months. Passengers whose fare types allow for modification or cancellation will be able to benefit from those conditions if they wish to change or cancel a flight that is scheduled to operate this summer. Temporary suspension of certain routes COVID-19 and its impact on the tourism industry are forcing Transat to extend the suspension of some of its flights, significantly reduce its capacity and completely cancel certain routes for the 2020 summer season. Until the end of the summer season, the airline is suspending its flights to certain destinations in Europe (Amsterdam, Basel-Mulhouse, Barcelona, Brussels, Copenhagen, Dublin, Faro, Lamezia, Madrid, Malaga, Nice, Prague, Venice and Zagreb), the South (Cayo Largo, Holguin, Montego Bay, Puerto Plata, Puerto Vallarta, Roatan, Santa Clara, Samana and Varadero) and the United States (New Orleans, Orlando and San Diego). It is also suspending all its direct flights to Europe and the South from Vancouver and Quebec City. Customers affected by these cancellations will receive a travel credit for the value of the amount received on file, which they can use within 24 months of their original return dates.
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