Solving Problems on a Cruise Vacation – Key Tips

Even with thorough planning, issues can arise on a cruise. Here’s how to handle common problems:

• Lost Luggage – If the airline loses it, file a claim and notify the ship’s reception. If porters misplace it, check nearby cabins or reception. Some bags may be held for prohibited items. Pack essentials in a carry-on and consider a tracking device.

• Illness or Injury – Visit the ship’s medical center. Costs are out-of-pocket, claimable later via insurance. For serious cases, you may be disembarked or airlifted.

• Forgotten Essentials – The ship’s shops or onboard pharmacy may help, or buy items in port. Bring prescriptions and know pharmacy locations.

• Unwanted Tablemates or Dining Issues – Request changes with the maitre d’. Use alternative dining venues if changes aren’t possible.

• Service or Food Complaints – Speak with the hotel director, food and beverage manager, or maitre d’.

• Broken Items or Safe Issues – Notify your steward or reception; security can open safes.

• Cabin Cleanliness – Speak directly to your steward or escalate to the hotel director. Photos help.

• Problems with Purchases – Report issues before leaving the ship. Keep receipts.

• Disruptive Passengers – Alert staff or security immediately.

• Crime Onboard – Report to the hotel director and document everything. Cruise lines must report major crimes to authorities.

• Shore Excursion Problems – Notify the tour guide or the shore excursion desk. Document issues.

• Theft in Port – File a police report and notify reception. Contact banks, insurance, and your embassy if needed.

• Missing the Ship – Contact the cruise line, your travel agent, or the port agent. Ship-sponsored tours ensure the ship waits or arranges transport. Independent travelers cover costs themselves.

• Post-Cruise Complaints – Address problems onboard when possible. If unresolved, follow up in writing with the cruise line, leave feedback in surveys, or contact a travel ombudsman.